For additional questions or comments regarding Theraplex, please use our Contact Us Form here.
Money Back Guarantee & Return Policy
If you purchased a Theraplex product(s) on-line at our website and your not completely satisfied with your order, we offer a 30 Day Money Back Guarantee. You can simply return or exchange products by mail within 30 days of receipt by contacting Customer Service either by phone at (888) 437-2753 or via our Contact Us Form here. Please include the order number along with the reason for the return when you contact us. We will take your information and provide you with return instructions so that both your return and credit refund are processed accurately. We will refund the original purchase price upon receipt of the returned product.
Full case returns or order cancellations from customers, other than physicians, are subject to a 15% restocking charge.
If you purchased a Theraplex product(s) from a retailer or retail pharmacy:
Please return the product(s) to the retailer from which it was purchased and your return will be subject to the retailer's return policy.
Free Shipping on All Internet Orders $25+ Shipped within the Continental United States
All internet orders valued at $25 or more will receive free shipping. Orders under $25 have a flat rate shipping fee of $5.00. Once received, all orders will be shipped out on the next business day.
All orders are shipped via FedEx/USPS with standard 3-5 day shipping.
HAWAII & ALASKA
Orders $25 or more: $5 flat rate shipping
Orders Under $25: $10 flat rate shipping
At this time, we cannot receive international orders via our website. Please contact our Customer Service Department directly at (888) 437-2753 to place your order. For all orders shipped outside of the United States, including Canada, a minimum purchase of $100 is required. Any additional fees, taxes or duties imposed by the country to which the goods are shipped are the responsibility of the purchaser.