Customers FAQ


Where are your products made?

Our products are made exclusive within the USA.

Are your products natural? 

Absolutely! We take pride in formulating our products with a focus on natural ingredients, free from harsh chemicals, parabens, and sulfates, so you can enjoy a skincare routine that is gentle and nourishing.

Do Theraplex products include phthalates & parabens?

No, Theraplex products do not include any phthalates & parabens.

How are Theraplex products made?

Our products are made using a traditional 7 step process of; Formulation, Weighing and Mixing, Heating and Cooling, Quality Control, Filling, and finally Labeling and Packaging at our world class manufacturing site.

Are Theraplex products vegan?

Yes, our products are 100% vegan & cruelty free.

How often does your formulation change?

We are proud to say we have master our forumlation for all of our products and have not changed our process in over 30 years.


Are your products suitable for all genders?


Do you offer a subscription service for regular deliveries?

Yes, on each product page there is an option for subscription sign up, additionally you will receive 10% off each order.

Are your products dermatologist-tested or recommended?

Yes, please see our list of advisory board members.

Do you offer samples or trial sizes of your products?

At this moment; no but its coming soon!

Are your products suitable for sensitive skin?

Yes, all our products have been designed and formulated for individuals with sensitive skin.

Orders, Delivery and Shipping

When will my order be shipped?

We aim to process all orders placed before 2pm EST Monday - Friday on the same day. All orders placed after 2pm EST Monday - Friday are typically processed the next business day. Orders made over the weekend will be processed the next working day.

What shipping courier do you use?

All our orders are shipped via UPS or Fedex or USPS with tracking services so you can follow your order straight to your home.

How long will it take for my Theraplex parcel to arrive?

All our orders typically arrive with 2 - 5 business days. If you need your Theraplex parcel expedited, we offer premium shipping options which can be found at checkout.

How can I track my order?

Once your order has left our warehouse you will receive live tracking details from the delivery carrier. Should you have any difficulty accessing the tracking information, please email us at with your order number (found on your order confirmation email) and our team will help you out.

Can I change the shipping address after placing my order?

We typically aim to process orders in an expedited manner. If your order is shipping to an incorrect address or if you've changed your mind and would like us to send your order to a different destination, please email us at as soon as possible after placing your order and our customer services team will do their best to process your request!

Do you ship to my country?

We currently only ship within the USA but if you'd love to see Theraplex in your country drop us an email at so we can look into it.

Which payment options do you accept?

We accept all major forms of payments including Apple Pay, Google Pay, Amazon Pay, Paypal, Visa, Mastercard, and American Express credit & debit cards.

When will my payment method get charged?

Your selected payment method will be charged as soon as your order is accepted and processed.

Do I need an account with Theraplex to place an order?

No, you can checkout as a guest. However, creating an account helps us share exclusive member only offers!

Can I sell Theraplex products on my own site?

We sell Theraplex products for your personal use. If you're interested in becoming an affiliate or listing Theraplex on your market place please email us at and we can look into whether this is something we'd like to offer.


Do you offer exchanges or returns on Theraplex products?

If for any reason you are not happy with your purchase and would like a replacement, please email us at so our customer services team can help set up a return for a full refund. Thereafter, our team will help you place a new order for the replacement Theraplex products you would like. We do not offer exchanges at this time.

How do I return my Theraplex product if it is faulty?

While we hope this is not the case, if you do receive a faulty product, we will replace it free of charge. Please email with your order number (found on your order confirmation email) to discuss your return.

How do I return my Theraplex if I have changed my mind?

We understand plans can change and so we have a fully flexible 30 day return policy. Please email us at and our customer services team will help process your return and issue a full refund.

How long will it take for me to receive my refund?

We aim to process refund requests within 3-5 business days after receiving your return. We will also confirm your refund via email.

Is it free to make a return?

Yes, we offer free returns on our products in line with our Terms and Conditions.


How long do Theraplex product last?

Almost all of our products do not have expiration dates. However it would be best to replace your products every 2 years if they are used minimally.

Can Theraplex packaging be recycled?


How does Theraplex source their ingredients?

We take great pride in sourcing the highest quality ingredients for our products from all over the world. We prioritize working with trusted suppliers who share our commitment to quality and sustainability. Our sourcing team carefully evaluates and selects suppliers based on their adherence to rigorous standards, including ethical practices, traceability, and environmental responsibility. We maintain strong relationships with our suppliers to ensure the integrity and authenticity of every ingredient we use.

Wholesale Program

Does Theraplex offer a wholesale program?

Yes, we do offer a wholesale program for businesses interested in carrying our products. Our wholesale program provides discounted pricing and special terms for bulk orders. To learn more and apply for our wholesale program, please visit our website and fill out the Wholesale Inquiry form.

Affiliates & Influencers

How can I become a Theraplex influencer or ambasador?

Send us an email at we'd love to hear more and discuss how we could work together.

Do you have an affiliate program?

We are currently working on setting up a formal affiliate progam through ShareASale but if you send us an email at we'd love to discuss how we could work together.